(Junior) Customer Service Manager (all genders)
effective immediately
What exactly is this about?
Your Roles and Responsibilities
- Customer Service & Customer Happiness: You’ll serve as the primary point of contact for our customers and ensure a personalized, high-quality customer experience across our online store, retail locations, teleshopping, and marketplaces such as Amazon, Douglas, and TikTok Shop. You’ll provide advice on our products, skincare routines, and how to use them, and offer quick, friendly, and solution-oriented answers.
- Order Management & Customer Solutions: You’ll assist our customers with all aspects of their orders, including payment, shipping, delivery, cancellations, and returns. When it comes to complaints, refunds, and damaged or missing deliveries, you’ll find customized solutions with the goal of delighting and retaining customers over the long term.
- Voice of the Customer & Customer Insights: Through your daily interactions with customers, you identify recurring needs, questions, pain points, feedback, and requests; you turn these into relevant customer insights and actively bring the customer’s perspective into the company.
- Continuous Improvement: You think beyond individual customer cases, identify patterns and opportunities for improvement, and help translate customer feedback into concrete actions that enhance the customer experience.
- Collaboration & Documentation: You’ll work closely with e-commerce, product management, marketing, logistics, accounting, and other departments. You’ll document customer cases, insights, and solutions in a clear and organized manner so that information remains transparent and usable for the entire team.
- Projects & Ownership: You’ll contribute your strengths and interests and can take the lead on your own areas of expertise, such as service initiatives, automation, customer insights, or projects.
- Self-Scheduling & Flexibility: You independently plan your work hours and tasks within a clear framework and align them with customer needs, service channels, and your team. This is how we combine flexible work arrangements with reliable customer service.
What can you expect from us?
- Attractive compensation and additional vacation days |In addition to an attractive salary, you’ll receive a financial bonus in the form of a 15th month’s salary. Plus, for every 1,000 workdays, we’ll give you an extra vacation day.
- Flexible Work Hours, Remote Work, and Workations | We offer a flex-time schedule without core hours—for greater flexibility in your daily life. Thanks to our modern technology, working from home, remote work, and workations are easy to arrange.
- Award-Winning and Family-Friendly Employer | According to kununu, we rank among the top 5% of the most popular companies, have been recognized as a family-friendly employer, and hold the BGF seal of approval as well as the kununu Award for Salary Satisfaction.
- Future Prospects | We offer you a secure job as well as tangible opportunities for professional development and advancement. Sabbaticals are nothing new to us.
- Health, Fitness, and Mental Health | Your health is our top priority. That's why you'll benefit from a comprehensive health program that includes a company physician, discounted gym memberships, the OpenUp mental health platform, and other initiatives to promote physical and mental well-being.
- Mutual Respect and a Culture of Informality | We enjoy working together in an interdisciplinary manner as equals, are committed to transparency, and treat one another with kindness.
- Structured Onboarding | With our Welcome Day and a structured onboarding process, we’ll support you right from the start. This way, you’ll quickly get to know our processes, structures, and teams.
- A Modern, Sustainable, and Accessible Workplace | Work in a new, sustainable, and accessible office building at the foot of the Nordkette, featuring creative zones and a rooftop terrace.
- Sustainable Mobility |With the VVT Job Ticket or our FIRMENRADL program, we support sustainable and cost-effective mobility on your commute.
- Cafeteria with Great Benefits |In our on-site cafeteria, you can enjoy high-quality, varied meals every day at great employee prices.
- Child Care | We truly embrace a family-friendly work environment: Our in-house daycare center helps you strike the perfect balance between work and family life.
Your Skills
- Business training or comparable qualification, ideally with some experience in customer service
- Strong communication skills, as well as excellent German and good English skills
- Enjoyment of customer interaction, digital proficiency, and an interest in e-commerce
- An independent, reliable, and solution-oriented approach to work, as well as a team spirit
- Willingness to adjust your work schedule flexibly to meet customer needs and to occasionally work off-peak hours or weekends
Your Compensation
Information About the Department
Welcome to the team
This position is part of the COMECOM (Communications & E-Commerce) division. As a (Junior) Customer Service Manager, you’ll be part of our Customer Excellence Team and ensure that our customers have a positive experience with Judith Williams Cosmetics at every touchpoint. You can expect a supportive team with plenty of room for autonomy and growth. We practice flexibility in both directions: With up to 80% remote work and self-scheduling, you can organize your work hours flexibly while also being ready to prioritize customer needs and cover off-peak hours or weekends as needed.
Yvonne Kollmann
Our Talent Acquisition Team
Diversity & Inclusion
After all, it is these different perspectives that make innovation possible.
At CURA COSMETICS GROUP, we firmly believe that diversity makes us stronger. Regardless of gender, age, ethnic background, religion, sexual orientation, or physical abilities—we create an environment where everyone can feel comfortable and reach their full potential.
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